OES Code: 531230

SAN BERNARDINO COUNTY

JOB KEY FOR ADJUSTMENT CLERKS

Adjustment Clerks investigate and resolve customer complaints concerning merchandise, service, billing, or credit rating. They examine pertinent information to determine the accuracy of customer complaints and responsibility for errors, and notify customer and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customer's account, or the adjustment of the customer's bill.

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PROJECTED ESTIMATES OF EMPLOYMENT (excluding self-employed)

Number Working in this Occupation --- Year --- 1995 2002		Percent Change	Increase/ Decrease	Additional Openings Due to People Chang- ing Occupations or Retiring	Sum of Increase/Decrease and Additional Openings
1,300	1,890	45%	590	100	690

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HOW TO FIND BUSINESSES MOST LIKELY TO HIRE ADJUSTMENT CLERKS IN SAN BERNARDINO COUNTY

The following are the types of firms that employ the most workers in this occupation within this county. They are listed in order from largest to smallest.

Industry Code (SIC)	Industry Title
5149	Groceries & related products, all other, wholesale
4513	Air courier services
5311	Department stores
4212	Local trucking without storage
2711	Newspaper publishers
4813	Telephone communications, exc radio-telephone
4225	General warehousing & storage
6141	Personal credit institutions
5651	Family clothing stores
4841	Cable & other pay television services
3089	Plastic product manufacturers, all other
3648	Lighting equipment manufacturers, all other
5047	Medical & hospital equipment, wholesale
6036	Savings institutions, not federally chartered
5722	Household appliance stores
5211	Lumber & other building materials dealers
3442	Metal door, sash & frame manufacturers
5063	Electrical apparatus & equipment, wholesale
5051	Metals service centers & offices, wholesale
7363	Temporary help agencies
4214	Local trucking with storage
5013	Motor vehicle supplies & parts, wholesale
5045	Computer equipment & software, wholesale
6311	Life insurance

Look in the yellow pages of the phone book under the above or similar industry titles, or look in employer directories in libraries. Directories such as Business Prospector, California Services Register and those by chambers of commerce often list firms by Standard Industrial Classification (SIC) code.

California
Occupational Guide