Save Enrollment School Reported Performance Tell Me More About Course

Subgrantee Code: SBY
State Course Code: 52020711000010         State Provider ID:   352
Course Title: CUSTOMER SERVICE ACADEMY
Program: 52.04 ADMINISTRATIVE AND SECRETARIAL SERVICES
Occupation Code: 239.362-014
SBY Local Course Code: P11080
Program Description: SANTA MONICA COLLEGE’S CUSTOMER SERVICE ACADEMY PREPARES THE STUDENT TO PROVIDE EXCELLENT CUSTOMER SERVICE AND EFFECTIVE COMMUNICATION WITH CO-WORKERS. THE STUDENT WILL DEVELOP EFFECTIVE COMMUNICATION SKILLS AND UNDERSTAND HOW TO HANDLE DIFFICULT CUSTOMERS. THEY WILL LEARN TO FUNCTION WELL IN A CULTURALLY DIVERSE WORKPLACE AND WILL DEMONSTRATE USE OF XP WINDOWS (MICROSOFT WORD AND EXCEL 2003, OUTLOOK) AND LEARN SALES FUNDAMENTALS. UPON COMPLETION, THE STUDENT WILL EARN A CERTIFICATE OF ACCOMPLISHMENT UPON COMPLETION.
Cost:
Tuition $850.00
Fees $0.00
Expenses   $50.00
  ________
TOTAL $900.00
The cost shown may reflect items not included in similar courses available on I-TRAIN.
Status: APPROVED FOR JOB TRAINING PARTICIPANTS.
Hours:  80 Weeks:  10
Target Occupation: CUSTOMER SERVICE
Target Industry: CUSTOMER SERVICE
Target Group: WIOA, WTW AND OTHER PROGRAM ELIGIBLE INDIVIDUALS
Sic Code:  
Prerequisites: 18 YEARS OR OLDER
Open Entry:    
Post-Licensing:    
Last Graduation:    
Next Graduation: