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Subgrantee Code: SBY
State Course Code:         State Provider ID:   352
Course Title: CUSTOMER SERVICE ACADEMY FOR HEALTHCARE
Program: 52.04 ADMINISTRATIVE AND SECRETARIAL SERVICES
Occupation Code: 239.362-014
SBY Local Course Code: P11145
Program Description: SANTA MONICA COLLEGE’S CUSTOMER SERVICE ACADEMY FOR HEALTHCARE PREPARES STUDENTS TO PROVIDE EXCELLENT CUSTOMER SERVICE AND EFFECTIVE COMMUNICATION IN A HEALTHCARE ENVIRONMENT. THE STUDENT WILL LEARN HOW TO MANAGE CONFIDENTIAL INFORMATION AND DEVELOP SKILLS TO HANDLE DIFFICULT CUSTOMERS. THEY WILL LEARN TO FUNCTION WELL IN A CULTURALLY DIVERSE WORKPLACE AND WILL DEMONSTRATE USE OF XP WINDOWS (MICROSOFT WORD AND EXCEL 2003, OUTLOOK). AT COMPLETION, THE STUDENT WILL EARN A CERTIFICATE OF COMPLETION.
Cost:
Tuition $850.00
Fees $0.00
Expenses   $50.00
  ________
TOTAL $900.00
The cost shown may reflect items not included in similar courses available on I-TRAIN.
Status: APPROVED FOR JOB TRAINING PARTICIPANTS.
Hours:  80 Weeks:  10
Target Occupation: CUSTOMER SERVICE REPRESENTATIVE
Target Industry: HEALTHCARE
Target Group: WIOA, WTW AND OTHER PROGRAM ELIGIBLE INDIVIDUALS
Sic Code:  
Prerequisites: MUST BE AT LEAST 18 YEARS OLD
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