Save Enrollment School Reported Performance Tell Me More About Course

Subgrantee Code: SBY
State Course Code: 52020711000012         State Provider ID:   352
Course Title: CUSTOMER SERVICE ACADEMY FOR HOSPITALITY
Program: 52.04 ADMINISTRATIVE AND SECRETARIAL SERVICES
Occupation Code: 239.362-014
SBY Local Course Code: P11146
Program Description: SANTA MONICA COLLEGE’S CUSTOMER SERVICE ACADEMY FOR HOSPITALITY PREPARES STUDENTS TO PROVIDE EXCELLENT CUSTOMER SERVICE AND EFFECTIVE COMMUNICATION IN THE HOSPITALITY INDUSTRY. THE STUDENT WILL LEARN HOW TO DELIVER EXCELLENT SERVICE AND DEVELOP SKILLS TO HANDLE DIFFICULT CUSTOMERS. THEY WILL LEARN TO FUNCTION WELL IN A CULTURALLY DIVERSE WORKPLACE AND WILL DEMONSTRATE USE OF XP WINDOWS (MICROSOFT WORD AND EXCEL 2003, OUTLOOK). AT COMPLETION, THE STUDENT WILL EARN A CERTIFICATE OF COMPLETION.
Cost:
Tuition $850.00
Fees $0.00
Expenses   $50.00
  ________
TOTAL $900.00
The cost shown may reflect items not included in similar courses available on I-TRAIN.
Status: APPROVED FOR JOB TRAINING PARTICIPANTS.
Hours:  80 Weeks:  10
Target Occupation: CUSTOMER SERVICE REPRESENTATIVE
Target Industry: HOSPITALITY
Target Group: WIOA, WTW AND OTHER PROGRAM ELIGIBLE INDIVIDUALS
Sic Code:  
Prerequisites: MUST BE AT LEAST 18 YEARS OLD
Open Entry:    
Post-Licensing:    
Last Graduation:    
Next Graduation: